Our Marketplace

The ethics we employ at Eurovia UK are critical to the impression we create in the marketplace, in embracing our customers, potential customers, competitors and supply chain. We strive to ensure that the way we work is underpinned by our values, particularly at a time of economic challenge when other priorities can take over.

Some of our customers have seen their highway maintenance budgets shrink significantly, without a corresponding reduction in requirements. Increasingly, they need to work with companies that can deliver more for less, while supply chain partners and local SMEs are also under pressure. We are determined to adapt and develop in line with our values, keeping our offering competitive without sacrificing integrity.

 

Eurovia UK holds its own client forums twice a year, involving local authority customers in a seminar-style event. As well as developing our relationships with clients, these events specifically facilitate networking between local authorities and are used to discuss industry topics that affect us all.

 

Genuine partnerships with suppliers, always a priority, have been increasingly important to success in a slow-moving economy. We always aim to share achievement with our partners, motivating improvement. Robust systems - accessed through eSource, our supply chain portal - are used to manage performance throughout an extensive supply chain. Regular reviews by Group experts, who also scrutinise all supply chain applications, ensure that we continue to work with the best-performing companies. Safety and environmental performance are given special emphasis in this process.

 

Trialing Early Contractor Involvement has delivered good results, particularly on new contracts. A significant benefit of the ECI process is that it supports our relationships with local SMEs, enabling us to integrate them with our wider supply chain at the required level of performance.

 

Ringway is an active contributor to the highways and construction industry, keen to share knowledge and best practice. Industry sector organisations at which we are represented include;

 

     • The HTMA Sustainability, Improvements & Efficiency, People, Safety and Procurement Working Groups

 

     • The Chartered Institution of Highways and Transportation

 

     • EFQM Excellence Model

 

Throughout our group, our assessment programme for EFQM focuses on core areas of Business, Customers, People and Society. Each of these areas receives a score on performance.

 

We use the EFQM model to drive improvement in all areas of our group. Following the assessment action plans are developed and owned by the business. We are currently the only UK company to combine our internal IMS audits with our EFQM assessments.

 

In 2012 we achieved an increase in our average score again, to 476. Since 2004 our overall average score has been raised by 65%. In 2012 our Ringway Worcestershire business division reached a score of 600, progressing from 130 in 2006.