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Contact Centre Advisor - Isle of Wight

Job Title:  Contact Centre Advisor

Location: Newport, Isle of Wight

Contract:  Permanent

Hours:  Full Time

As one of the leading providers of highway services in the UK with a turnover of £700m, Eurovia and Ringway are renowned for consistently delivering cost-effective performance and sustainable, innovative solutions. Drawing together expertise from a wide-range of services, including asphalt production, CCTV installation and maintenance, surfacing and specialist treatment solutions to offer a highly specialised and flexible service to Local Authorities and commercial clients.  These capabilities have been honed across 40 years of sustained growth in the UK and are backed up by our parent company VINCI’s world leading technical expertise.   

 

Ringway Island Roads are seeking a Contact Centre Advisor who will be based at Newport in the Isle of Wight

 

Key Tasks/Accountabilities: 

  • Answer telephone, log and process enquiries/jobs as necessary
  • Process email and web enquiries
  • Liaise with other colleagues, as necessary, in the processing of enquiries
  • Ensure communication is dealt with within contractual time scales
  • Support other activities within the Hub
  • Maintain and update the Management Information System 

Skills/Experience: 

  • Call centre experience
  • Effective communication and good telephone manner
  • Experience of the Highways Industry
  • Excellent organisational skills
  • Accuracy and attention to detail
  • Ability to work with minimal supervision
  • Demonstrated initiative
  • Ability to work to deadlines
  • Proficient in all MS Office programmes

 

Please note this vacancy will be on rotating night shift pattern, 4 Nights on shift, 4 days off, including bank holidays.

 

How to apply:

If you would like to apply for this opportunity, please email your CV to careers@ringway.co.uk quoting ref: 727.

 

We are proud of our awards for Investors In People and Investors In Diversity, representing our pledge to developing our people and commitment to equal opportunities.

 

NO AGENCIES PLEASE

 

Eurovia UK Limited and its subsidiaries collects and processes a range of information about you for the purposes of recruitment and job vacancies you may apply to with us. We are committed to being transparent about what data we collect and how we use it and invite you to please copy the following link into your browser to review our full Applicant Privacy Notice  http://www.eurovia-ringway.co.uk/people-careers/applicant-privacy-notice